Key IVR Partners With US Payment Gateway, Cardknox, to Deliver Integrated PCI Compliant Payment Solutions

Published on July 22 of 2019

Key IVR is pleased to announce a new partnership with Cardknox, a leading payment gateway provider that integrates secure payments in-store, online or over-the-phone to meet the needs of their clients. From a long-standing partnership with Cardknox’s parent company, Fidelity Payments, Key IVR is confident that this new relationship will deliver some great opportunities.

Cardknox is a well-established gateway provider for the US, with existing customers such as Shop Boss, Good Year, BestRx, Jesel, Superion, Eaglerider, and GameXchange. They offer a broad range of customizable payment processing solutions and seamless integrations with many POS systems, e-commerce platforms, and payment terminals, making it easy for businesses in any industry to scale up and support multiple locations.

Mark Paley, VP of Sales at Cardknox comments that “We’re excited to share in this mission of providing a flexible range of payment services that meet consumer expectations, all powered by a secure, omnichannel platform. Our partnership with Key IVR will be sure to benefit new and existing merchants, as we’ll be able to offer solutions that protect customers’ sensitive card details—without sacrificing a smooth payment journey.”

Cardknox has proven to be a great contender in the payments world, with a white glove customer approach, as shown by their 98.3% retention rate from their fulfilled clients. Their innovative and interchangeable solutions incorporate the latest technologies and are designed with both customer and merchant in mind, to successfully enhance the customer experience, boost efficiency, and cut costs.

Key IVR has over 10 years of experience providing secure cloud payment solutions to organizations and contact centers across the globe, protecting hundreds of businesses and their customers. Proud to have achieved success through referral and recommendations, their mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. Their diverse portfolio of omnichannel solutions is what sets them apart from competitors, allowing organizations to process payments over the phone, using an automated IVR, on the web, via SMS or on a mobile app. Key IVR has something to suit a wider range of business needs.

Dianne Smith, Head of Partner Relationships at Key IVR said that “Cardknox is a fantastic addition to our global partner base, with similar ambitions to our own of securing payments for our clients and improving their speed, convenience, and competitive advantage. We’re very eager to see where the partnership takes us.”

Working together, Key IVR and Cardknox aim to improve the payment journey for businesses in the UK, US, and Canada, with smooth, integrated technology that works seamlessly with their existing systems. If you’d like to learn more about Key IVR and their innovative products, visit their website

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